ALEJANDRO
CARPINELLI

Team and workgroup management, goal-oriented performance, multicultural communication, high adaptability, and responsiveness to operational contingencies.

MC1 | AI Win The Market • São Paulo, Brazil (Hybrid)

Arriving in Brazil marked the beginning of a new phase where my technical and support profile took a direct leap to a multinational scale. As part of the specialized support team for high-volume mobile and web consumer applications in Latin America, I collaborate daily in managing critical solutions for leading brands such as Heineken, Bydsa, and Grupo Herdez.

On a daily basis, I participate in incident diagnosis and resolution (L1/L2), log analysis, and SQL database queries to ensure operational system continuity. Furthermore, I work closely with the Projects, Development, and Engineering teams: I participate in testing new functionalities prior to deployment, assist with development tasks, conduct weekly tracking of requests via Jira Service Desk, and apply support best practices for continuous service improvement.

This experience in São Paulo allows me to consolidate my technical skills in a dynamic and multicultural environment, strengthening fluid and professional communication in Portuguese.

📌 Key Role Highlights & Tools:

• Management & Monitoring: L1/L2 support, incident troubleshooting, log analysis, and weekly request tracking with clients.
• Multidisciplinary Collaboration: Joint work with Projects, Development, and Engineering teams; participation in new feature testing and development support.
• Databases & Quality: Troubleshooting in PostgreSQL, MySQL, and SQLite, process documentation, and application of ITSM best practices.
• Languages in Use: Portuguese (daily professional environment) and Spanish.

Monky Bar Restaurant & ConquerBlocks • Bouchemaine, France

Living in France represented one of the greatest personal and professional challenges of my life: leaving my country, adapting to a completely different culture, and mastering the French language in a real-world setting.

I started as a kitchen assistant and, after six months, was promoted to Sub-Chef, coordinating operations for a high-volume restaurant (up to 200 covers on weekends). There, I led teams, managed suppliers, controlled inventory costs, and refined my ability to make decisions under pressure while handling logistic coordination.

Alongside this demanding pace, I decided to propel my career transition into the IT world by completing the Full Stack Web Development Master's at ConquerBlocks. During this intensive training, I built real projects (including a B2B Marketplace and a management SaaS with real-time synchronization), acquiring the web technology stack that underlies my current technical profile.

📌 Key Role Highlights & Tools:

• Operational Management & Leadership: Promotion to Sub-Chef, team coordination, supplier negotiation, and cost control in high-volume gastronomy.
• Full Stack Training: Development of practical projects integrating React, Next.js, Node.js, Python, and relational databases (PostgreSQL/SQL).
• Cultural Immersion: Mastery of the French language and high adaptability to international environments.

Freelance IT Support, Novartis, CABA Government & More • Buenos Aires, Argentina

Argentina represents the broad foundation where I built the structure of my professional profile. For nearly two decades, I developed a versatile career that evolved from financial administration and public management to my first consolidated steps into the technology world.

My technical journey began as a Freelance Technical Support Analyst, providing solutions in databases (SQL/PostgreSQL), diagnosing application incidents, and actively collaborating with Scouts of Argentina on web support, testing, and implementing the Cruz del Sur Management System.

This technical phase is complemented by broad corporate experience: I served as Senior Finance Controller at Novartis Laboratory, Supervisor at the CABA Government (leading a team of 20 agents), Administrative Supervisor at Cerviño 3800 (cost control and cash flow), and Credit & Collection Manager at Diseños JERY, in addition to managing comprehensive logistics as a Travel Coordinator.

📌 Key Role Highlights & Tools:

• IT Support & Systems: Log analysis, SQL/PostgreSQL query optimization, functional testing, and user training on management systems.
• Financial Management & Control: Cash flow, accounts receivable/payable reconciliation, credit analysis, and operational cost control (COGS/CMV).
• Leadership & Logistics: Team coordination (20+ agents), vendor management, travel logistics organization, and community leadership within Scouts of Argentina.

Life Philosophy & Personal Projects

My professional life is driven by the same values that govern my daily routine: empathy, teamwork, and a constant curiosity for exploring the world.

For over 15 years, I was an active member of the Scout Movement of Argentina, taking on key leadership roles such as Group Leader, District Director, and Zonal Administrative Assistant. In this phase, I led multidisciplinary teams, coordinated projects with other NGOs, specialized in organizational direction and emotional intelligence, and collaborated with the national team on implementing the Cruz del Sur Management System.

Outside the office, I am passionate about the sea and navigation, holding official certification as a Sail and Motor Vessel Skipper (Timonel). I love traveling, discovering new cultures, and enjoying the outdoors. Currently, I focus my energy on perfecting my Portuguese and enhancing my knowledge in web development and Artificial Intelligence integration to optimize technical performance.

📌 Areas of Interest & Key Highlights:

• Social Leadership: Group direction, emotional management, volunteer coordination, and institutional projects within Scouts of Argentina.
• Navigation & Nature: Skipper of sail and motor vessels, passionate about travel, physical well-being, and outdoor activities.
• Growth & Innovation: Language immersion in Portuguese, web project development, and experimentation with Artificial Intelligence.